Troubleshooting & FAQ
Find solutions to common issues and learn how to keep your store running smoothly.
Images & Media
My images look blurry.
Ensure you are uploading high-resolution images. For banners, we recommend 1920px width. Also, check the "Image Ratio" setting in the section—if it's set to "Square" but the image is "Landscape", it might be cropped and upscaled.
Functionality Issues
The Cart Drawer isn't opening.
First, check if you have any third-party cart apps installed that might be interfering with Sellzar's Ajax script. Then, ensure "Cart Type" is set to "Drawer" in Theme Settings.
My custom CSS isn't applying.
Make sure you aren't missing any closing braces }. Also, try adding !important to your styles to see if they are being overridden by theme defaults.
General FAQ
How do I update the theme?
We recommend using Shopify's "Theme Updater" app to merge your settings into the latest version of Sellzar. Always create a backup (Duplicate) before updating.